Privacy Policy

1. Scope and purpose

This Privacy Policy explains how , trading as MeravelleroyalLodge, handles personal information when you use meravelleroyallodge.com, contact guest services, request accommodation availability or ask for information about the lodge and its physical casino facilities. It is intended to be read alongside any specific notice provided when information is collected.

We handle personal information in accordance with applicable New Zealand privacy law, including the Privacy Act 2020, and use information only for legitimate hospitality, enquiry, security and website administration purposes.

2. Information we may collect

We may collect information you choose to provide, such as your name, email address, phone number, preferred dates, number of guests, accommodation preferences, enquiry category and message content.

Basic technical information may also be recorded by normal web hosting infrastructure, such as IP address, browser type, device information, requested pages, timestamps and security logs.

3. How we use information

Information may be used to respond to enquiries, assist with accommodation planning, provide requested guest information, manage event enquiries, maintain website security, prevent misuse, keep operational records and improve the clarity and reliability of our services.

We do not use personal information to make promises about gambling outcomes, and website contact information is not used to encourage guests to exceed personal gambling limits.

4. Legal basis and authority

We collect and use information where it is reasonably necessary to provide a requested service, communicate with you, administer the website, protect our systems, comply with law or pursue a legitimate operational purpose that is consistent with New Zealand privacy principles. Where consent is the appropriate basis, you may withdraw it for future processing.

5. Cookies and local storage

The website may use strictly necessary browser storage or cookies required for security, session continuity or preferences. We do not claim the use of a named analytics, advertising or payment platform unless that service is actually enabled in the deployed website. See the Cookie Policy for more detail.

6. Analytics and website measurement

At the date of this policy, this static website package does not contain a third-party analytics script. If analytics is introduced later, this policy and the Cookie Policy should be updated before non-essential tracking is enabled where consent is required.

7. Sharing with service providers

Personal information may be shared with service providers only where reasonably necessary to operate hosting, communications, accommodation administration, security or other requested services. Providers are expected to handle information securely and only for the relevant purpose.

We may also disclose information where required or authorised by New Zealand law, or where reasonably necessary to protect people, property, systems or legal rights.

8. Retention and security

We retain personal information only for as long as reasonably required for the purpose for which it was collected, legal record-keeping, dispute handling or security. We use proportionate technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

9. Your privacy rights

You may ask to access or correct personal information held about you, subject to applicable New Zealand law. You may also raise a privacy concern by contacting info@meravelleroyallodge.com. We may need to verify identity before releasing or correcting personal information.

10. International processing

If a service provider processes information outside New Zealand, we will take reasonable steps to ensure the disclosure is permitted by applicable New Zealand privacy requirements and that appropriate safeguards are in place.

11. Children and age-restricted areas

This website is intended for a general adult hospitality audience. Physical casino areas are restricted to persons aged 20 years and over. We do not knowingly use website forms to solicit personal information from children for gambling-related purposes.

12. Changes and contact

We may update this policy when our website, services or legal obligations change. The current version will be published on this page with its update date.

Privacy enquiries: info@meravelleroyallodge.com. Postal correspondence may be sent to .